The Customer can return the products he has purchased from our online store because he simply changed his mind, within fourteen (14) days of receiving them. The Customer can deliver the products directly or send them at his own expense to the address of our company. In any case for online orders, the Customer must contact our company before returning the products either by phone (T. 2310287553), or by sending an email (to the email address: [email protected]) In particular, The Customer has the above right to return a product he has purchased from our online store without stating the reasons, under the following terms and conditions:
1. Within fourteen (14) calendar days from the delivery (in the case of products) or its receipt (when the Customer has chosen “receipt from the store”) and in the case of many goods ordered by the Customer with one order and delivered separately from at the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”).
2. This withdrawal is unjustified and the Customer must return the product exactly in the excellent condition it received.. In particular, the returned product should not have been used, should be in excellent condition, just before sale, in its complete original packaging (box, nylon, etc.) which should not have tears or damage / alterations and with all the contents of the original packaging (instructions for use, specifications and warranties, etc.). In addition, in order for the product to be returned, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document.
3. The return of the item is accepted, only if the Customer has previously paid any amount charged to the Company for the shipment of the product to him and the shipping costs for its return.
4. The declaration of withdrawal is exercised in writing and the Company is obliged to confirm in writing the receipt of the declaration of withdrawal as soon as it receives it.
5. The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal.
6. Following the withdrawal statement, the Company is obliged to return to the Customer the price received. In case of debiting the Customer by credit card, the Company, once it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action provided. The Company, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract drawn up between the issuing bank and the Customer. In case the Customer had chosen the option “collection from the store”, the refund to him will be made from the headquarters of our company.
7. The return of the price due to withdrawal to the Customer will be made no later than fourteen (14) working days from the day that the Company received proven knowledge of its withdrawal.
8. Delivery costs are not refundable only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company.
9. The Customer is responsible to compensate the Company, if he used other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the Company is entitled to agree with the Customer its compensation even with mutual netting. In case the withdrawal concerns the provision of services, the Customer must pay an amount commensurate with the provided until the withdrawal statement. If the Customer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the Customer.